Privacy Policy

Effective Date: January 1, 2025 | Last Updated: January 2025

Yogic Verse ("Company", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you access our website (yogicverse.com), platforms, products, and services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Business or center name
  • Business address and location
  • Job title or role
  • Service requirements and project details
  • Payment and billing information
  • Any other information you voluntarily submit through forms, emails, calls, or chat

1.2 Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, version, and language
  • Device type, operating system, and screen resolution
  • Pages visited, time spent, click patterns, and navigation paths
  • Referring URL and exit pages
  • Date and time of access
  • Cookies and similar tracking technologies (see Cookie Policy)

1.3 Information from Third-Party Platforms

When you interact with our services through integrated platforms, we may receive data from:

  • Google Ads and Google Analytics (campaign performance, conversion data, audience insights)
  • Meta / Facebook Ads (lead form submissions, ad interaction data, audience data)
  • WhatsApp Business API via WATI or Gallbox (message content, delivery status, user phone numbers)
  • Callerdesk / Tata Smartflow (call recordings, call duration, caller information)
  • Zoho, HubSpot, or LeadSquared CRM (lead data, contact information, interaction history)
  • Razorpay (transaction details, payment status - we do not store full card numbers)
  • AI chatbot interactions (conversation logs, queries, responses)

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide, maintain, and improve our services
  • To process inquiries, bookings, and service requests
  • To communicate with you regarding services, updates, and support
  • To run and optimize marketing campaigns on your behalf
  • To manage CRM systems and seeker data for client wellness centers
  • To train and improve our AI chatbot systems
  • To generate analytics, reports, and performance insights
  • To process payments and manage billing
  • To detect, prevent, and address fraud, security issues, or technical problems
  • To comply with legal obligations and enforce our Terms of Service

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

3.1 Service Providers and Technology Partners

We share data with trusted third-party platforms solely for service delivery:

  • Google (Ads, Analytics, Search Console) - for marketing and analytics
  • Meta / Facebook - for advertising and lead generation
  • Zoho, HubSpot, LeadSquared - for CRM and automation
  • WATI, Gallbox - for WhatsApp communication
  • Callerdesk, Tata Smartflow - for call tracking and telephony
  • Razorpay - for payment processing
  • Hostinger, Vercel - for hosting and deployment
  • OpenAI - for AI chatbot processing
  • Sanity - for content management

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Yogic Verse, our clients, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you of any such change.

4. Data Storage and Security

  • Data is stored on secure servers with encryption at rest and in transit (SSL/TLS).
  • We use access controls, firewalls, and monitoring systems to protect data.
  • Database access is restricted to authorized personnel only.
  • We conduct regular security reviews and updates.
  • Despite our efforts, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

  • We retain personal data for as long as necessary to fulfill the purposes described in this policy or as required by law.
  • Lead and inquiry data is retained for up to 36 months from the date of last interaction.
  • Client service data is retained for the duration of the engagement plus 24 months.
  • Financial and billing records are retained as required by applicable tax and accounting laws.
  • You may request deletion of your data at any time (see Your Rights section).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted advertising. For detailed information, please refer to our Cookie Policy.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to access your personal data held by us
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your personal data
  • Right to restrict or object to processing of your data
  • Right to data portability (receive your data in a structured format)
  • Right to withdraw consent at any time (where processing is based on consent)
  • Right to lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@yogicverse.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your data may be processed and stored in locations outside your country of residence, including India and other jurisdictions where our service providers operate. By using our services, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Third-Party Links

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights:

  • Email: privacy@yogicverse.com
  • Website: https://yogicverse.com/contact